Terms and Conditions

Last updated: September 2026

1. Services

I provide coaching and consultancy services for individuals and organisations, focused on navigating work, life and communication in the context of chronic illness, disability and fluctuating capacity.

My services provide a supportive space for reflection, exploration, understanding and decision-making.

Where an issue falls outside the scope of my coaching or consultancy practice, I may recommend that you seek appropriate specialist support.

2. Nature of Coaching

Coaching is a reflective and collaborative process.

My role is to support you to explore your experiences, perspectives, choices and possibilities. I do not diagnose, treat or prescribe solutions.

Coaching does not replace medical, psychological, legal, employment-law or financial advice, or any other professional support you may need.

3. Payment

Payment is required in advance of sessions unless otherwise agreed.

Details of fees and payment arrangements will be provided at the time of booking.

4. Cancellations & Rescheduling

If you need to cancel or reschedule a session, please provide at least 24 hours' notice.

• Cancellations with more than 24 hours' notice can be rescheduled.

• Cancellations with less than 24 hours' notice may be charged in full.

I understand that health and capacity can fluctuate, and I aim to approach cancellations and rescheduling with flexibility where possible.

5. Responsibility

You remain responsible for your own decisions, actions and choices.

Coaching supports you to explore and understand your situation, but you remain responsible for deciding what, if anything, you choose to do as a result of our work together.

6. Confidentiality

Information shared during coaching sessions will be treated as confidential, subject to the terms and limitations set out in the Coaching Agreement and Privacy Policy.

Confidentiality may need to be limited where disclosure is required by law or where there is a serious concern about someone's safety.

The specific arrangements and boundaries around confidentiality will be explained in the Coaching Agreement before coaching begins.

7. Online Coaching & Accessibility

Coaching sessions may take place online using video conferencing or other agreed technology.

I will take reasonable steps to provide a reliable and accessible service, but I cannot guarantee that internet connections, software or other technology will always work without interruption.

If you have an access requirement or would benefit from an adjustment to the way we work together, please let me know so that we can discuss what would support your participation.

8. Website Content

I aim to ensure that the information on this website is accurate and up to date. However, information may change and I cannot guarantee that all content will always be complete, current or error-free.

Information on this website is provided for general information and should not be relied upon as professional advice.

9. Intellectual Property

Unless otherwise stated, the written content and original materials on this website belong to me.

You may view and use the website for your own personal purposes, but you should not reproduce, republish or commercially use my original content or materials without permission.

10. Changes to Services

I may update or change services, pricing or availability from time to time.

Any significant changes affecting an existing coaching arrangement will be communicated clearly.

11. Complaints

If you have a concern about my services, I encourage you to raise it with me in the first instance so that I have an opportunity to understand and address it.

Further information about the complaints process can be provided on request.

12. Contact

If you have any questions about these Terms & Conditions or my services, please get in touch using the contact details provided on this website.

Last updated: September 2026

The services provided on this website are for informational, coaching and consultancy purposes only.

I do not provide medical, psychological, legal, employment-law or financial advice. Any information shared is intended to support reflection, understanding and decision-making, and is not intended to replace appropriate professional guidance.

Coaching is not therapy, medical treatment or crisis support.

You are responsible for your own decisions and actions. If you require medical, mental health, legal, employment or other specialist support, please consult an appropriately qualified professional.

While I aim to provide thoughtful and relevant support, I make no guarantees about specific outcomes.

By engaging with this website or my services, you acknowledge and accept this disclaimer.

If you have questions about whether coaching is appropriate for your circumstances, please get in touch before booking.